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By septembersapphire21
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Posts:  215
Joined:  Tue Apr 13, 2021 6:26 pm
#420266
ChefDean wrote: Mon Sep 12, 2022 10:21 pm Dumb question from a technologically stunted old guy, but did you scroll down? Is the captcha below the login area?
It was there but it didn't lead to doing anything except to read the terms. Issue is resolved now though!
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By septembersapphire21
Location: 
Posts:  215
Joined:  Tue Apr 13, 2021 6:26 pm
#420267
MikeB wrote: Wed Sep 14, 2022 2:42 am I spend my days fixing strange things that happen on people's computers. I try not to do this after work because I've already had my fill of it, but I'm not going to leave someone hanging. I went to Google and searched on this:
phpbb "pass the captcha test"
It turned up some interesting hits:
Suppress "you now also have to pass the CAPTCHA test" message for invisible CAPTCHAs
https://tracker.phpbb.com/browse/PHPBB3-16655

One of my Admins is locked out
https://www.phpbb.com/community/viewtopic.php?t=2601651

Error 'The solution you provided was incorrect' on new recapcha mode
https://www.phpbb.com/community/viewtopic.php?t=2538586

Cannot login to ACP and users can't login at all
https://www.phpbb.com/community/viewtop ... p=15804536
The problem appears to be related to enhanced anti-spammer measures on the server's end, and I may have found a quick fix. Who has admin rights on the user list? Please edit septembersapphire21's account and change the login attempts field to zero. Notify septembersapphire21 that you did this, and ask them to try logging in from the laptop now.

If this doesn't work, I'll have to do some more digging (and contact Matt about any recent changes to the board's software).
It does work now, I'm able to log in on my new laptop! Thank you!
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By MikeB
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Posts:  1909
Joined:  Sat Apr 25, 2020 4:13 pm
#420308
septembersapphire21 wrote: Wed Sep 14, 2022 4:11 pm It does work now, I'm able to log in on my new laptop! Thank you!
Did you do anything on your end that fixed it? I'd like to document this in case it happens to someone else.
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By ChefDean
Location: 
Posts:  9363
Joined:  Tue Sep 18, 2018 12:44 am
#420310
jetfire245 wrote: Wed Sep 14, 2022 7:05 pm
It does work now, I'm able to log in on my new laptop! Thank you!
So wait. Did you just do nothing??
MikeB wrote:Did you do anything on your end that fixed it? I'd like to document this in case it happens to someone else.
I made some temporary changes to help her log in, then changed them back after she was able to get on. It seems to have worked.
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